Atlantis Auto Livery

Privacy Practices

NOTICE OF PRIVACY PRACTICES
(Summary)

Atlantis Auto Livery Inc. respects the dignity and privacy of every individual and family we
serve. We collect personal information to perform body removal and transport services safely, legally, and respectfully.
We record phone calls and may receive sensitive information, including cause of death.
We protect this information using strict confidentiality, secure systems, and limited access.
We only share information when necessary to perform services or when required by law.
You may request access, corrections, or limitations regarding your information at any time.
For full details, please review the complete policy below.

PRIVACY POLICY

Effective Date: 10/1/2025
Company: Atlantis Auto Livery Inc. (Ohio)

Atlantis Auto Livery (“we” or “our”) is committed to protecting the privacy and confidentiality of all personal, medical, and sensitive information we receive. This Privacy Policy explains how we collect, use, store, and protect information in all forms, including phone calls, texts, website interactions, dispatch software, and in-person communications.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name of caller or contact person
  • Phone number or caller ID
  • Address or location of removal
  • Relationship to the deceased
  • Funeral home or facility details


B. Deceased Information

  • Name of the deceased
  • Location of the deceased
  • Age, gender (when provided)
  • Cause of death or medical information (if disclosed)

C. Communication Records

  • Recorded phone calls
  • Voicemails
  • Text messages (SMS/MMS)
  • Emails or website inquiries


D. Operational Information

  • Dispatch details (date, time, pickup/delivery location)
  • Service notes and transport records
  • Billing or invoicing details (if applicable)


E. Website & Technical Information

  • Information submitted through online forms
  • Basic device or browser information
  • IP address (if collected through website hosting provider)
  • Cookies or usage data (if applicable)

2. Why We Collect Information (Use of Information)

We use this information to:

  • Provide removal and transport services
  • Verify instructions and identity
  • Communicate with family, funeral homes, hospitals, medical examiners, and law enforcement
  • Schedule and document dispatches
  • Comply with legal and regulatory requirements
  • Maintain internal records and billing
  • Improve safety, accuracy, and quality of services

3. Legal and Confidentiality Standards

Although we are not a healthcare provider, we often receive health-related or cause-of-death information.

We treat this information with HIPAA-level care and confidentiality.

We follow:

  • Ohio state laws and regulations
  • Federal privacy expectations
  • Industry best practices for funeral and transport services

4. Call Recording Notice

For accuracy, documentation, safety, and training:

  • Calls may be monitored or recorded
  • Voicemails are stored in secure systems
  • By communicating with us, you consent to these recordings where allowed by law

5. How We Store and Protect Information

We use multiple safeguards, including:

  • Secure dispatch software and phone systems
  • Password-protected and limited-access devices
  • Role-based access for authorized staff only
  • Employee confidentiality agreements
  • Physical security of records
  • Electronic security measures and encryption where applicable

6. Who We Share Information With (When Necessary Only)

We do not sell or share information for marketing.

We may share information only as needed with:

  • Funeral homes or crematories
  • Hospitals, nursing facilities, or hospice
  • Medical examiner or coroner
  • Law enforcement or public authorities (when required)
  • Internal staff or drivers with a need to know
  • Legal or regulatory bodies if mandated by law

7. Use of Third-Party Systems

We may use:

  • Dispatch or scheduling software
  • Phone and voicemail systems
  • Website hosting providers
  • Secure digital storage
  • All third-party service providers are required to protect information and maintain confidentiality.
  • We do not use an external answering service.

8. Text Messaging and Electronic Communication

When you text or email us, you may send personal or sensitive information.
We take precautions to protect these communications but cannot guarantee complete security of any transmission.
By using text or email, you acknowledge these risks.

9. Data Retention and Deletion

We retain information for as long as necessary to:

  • Complete our services
  • Maintain accurate records
  • Fulfill legal or regulatory requirements

After the retention period, information is securely deleted or destroyed.

10. Your Rights

You may have the right to:

  • Request access to your information
  • Request corrections or updates
  • Request deletion where legally permitted
  • Request limitations on how we use or share your information

We will review and respond to all privacy requests in a reasonable time frame, subject to legal
requirements.

11. Children’s Privacy

Our services are not directed to minors.
However, we may receive information about deceased minors when required for service.
All such information is handled with the highest confidentiality.

12. Confidentiality and Respect

We recognize the sensitivity and emotional nature of the services we provide.
We are committed to treating every individual and family with dignity, discretion, and respect.

13. Legal Compliance and Disclosures

We may disclose information if required by:

  • Law or court order
  • Public health or safety concerns
  • Law enforcement investigations
  • Regulatory agencies

We will only share the minimum necessary information.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make significant changes, we will update the effective date at the top and make the policy available upon request or on our website.
Continued use of our services means you accept the updated policy.

15. Contact Regarding Privacy

If you have questions, concerns, or requests related to privacy or this policy, please contact our office and ask to discuss a privacy matter.

Atlantis Auto Livery Inc.
We are committed to protecting your privacy, earning your trust, and serving with professionalism and compassion.